Frequently Asked Questions

Yes, you can add your iChange Debit Card to Apple Wallet in order to make payments with Apple Pay. Simply follow the instructions here to set up your iChange Debit Card on Apple Pay.

There are no additional fees or charges from iChange to use your iChange Debit Card with Apple Pay.

Apple Pay works with iPhone 6 and later in stores, apps, and websites; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites; and with Mac (2012 or later) in Safari with an Apple Pay-enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices.

You can use Apple Pay to make payments anywhere contactless payments are accepted. Simply look for the contactless symbol or Apple Pay mark. You may also use Apple Pay in-app and on the websites when you see the “Buy with Apple Pay” button or Apple Pay as a payment option

All cards stored in Apple Pay are allocated a Device Account Number. This unique number ensures your payment information isn’t stored on your device or shared with the merchant when making a payment. You can find your Device Account Number by opening the Wallet app, selecting your card and tapping the three dots on the top right side.

Find out more information about how to make secure payments with Apple Pay, and how to set up Apple Pay with your iChange Debit Card, here.

Contact us!

iChange is a multi-currency digital wallet that allows you to send and receive international payments from a single worldwide wallet. Send money overseas, or send money locally to friends. Pay your local and international bills, top up your prepaid mobile phones and conduct online and offline Mastercard transactions.

The safety and integrity of your funds with iChange is of utmost priority to us. Your iChange funds are deposited into an account held with the DBS Bank Limited and CIMB Bank by SLIDESG PTE LTD, a Major Payment Institution approved and licensed by the Monetary Authority of Singapore under the Payment Services Act and is subject to MAS oversight. Your money is therefore stored independent from iChange accounts in a safe and regulated manner. To further add to the security, all your card transactions are proceeded through the stringent Mastercard processes and is protected by Mastercard rules and standards.

Your iChange Wallet is password-protected, and each transaction requires you to enter your password or use your fingerprint. All transactions are encrypted for security. After a transaction is finished, you will be notified in the message.

Install the 'iChange' app from Google Play or the Apple App Store. Enter your display name, password, mobile phone number, and birth date (same date as your identification card). Enter the OTP (One-Time Password) that was sent to your mobile phone through SMS. You will see a completed iChange App with a wallet and card feature.

There is no additional charge for wallet creation.

Customers may instantly top up their wallets using PayNow, instant banking Fast transfers, and the 400 7-Eleven stores across the island.

No. Your iChange Wallet is password-protected, and every transaction requires the approval of either your password or your fingerprint.

iChange supports reserve and buy later for a limited time, according to terms and conditions

You must be 18 years of age or older, a Singaporean, Permanent Resident, or Foreigner with a valid work visa (Employment Pass/ S Pass/ Work Permit), and have a Singapore mobile phone number, according to MAS. For identification, Singaporeans/Permanent Residents should use their NRIC number, while foreigners with work visas should use their FIN number.

To update your password, the following actions should be done: open the iChange app and tap ‘profile’ > click ‘edit mark’ > click ‘Password’ > type your old password > type in a new password > Re-enter the new password to confirm it. Your password will be successfully changed.

The iChange wallet has the following features: ⁠Supports Mastercard transactions ⁠Overseas Remittances ⁠Money changing services ⁠Send Local to friends ⁠Tap and pay (Google Pay / ApplePay) Pay your local and Overseas bills.

You can easily use your iChange wallet balance when you're overseas by following these steps: 1. Ensure Sufficient Wallet Balance: Before travelling abroad, make sure your iChange wallet has a sufficient balance in the currency of the country you're visiting. If you don't have the specific currency in your wallet, you can still use your base currency (e.g., SGD) to make payments, but conversion exchange rates may apply. 2. Add Cards to Mobile Wallets: If you have physical and virtual iChange cards, you can add them to mobile wallets like Google Pay, Apple Pay, depending on your device. This allows you to make contactless payments at compatible merchants while abroad. 3. Online Booking: Use your iChange Card (physical or virtual) for online booking of flights, hotels, tours, and other travel-related expenses. Ensure your card is linked to your iChange wallet. 4. Online Shopping: Shop online at international websites or apps using your iChange Card. Be aware of any foreign transaction fees that may apply, depending on your card's terms and conditions. 5. In-Person Payments: When making in-person payments at overseas merchants, restaurants, or shops, use your physical iChange Card, virtual card, or mobile wallet if compatible. 6. Public Transport: In many countries, you can use your iChange Card for public transport payments, such as buses, trains, or subways. Check for local transit systems that accept MasterCard. 7. ATM Withdrawals: While overseas, you can withdraw cash from ATMs using your physical iChange Card. Be aware of ATM withdrawal fees and currency conversion charges that may apply. Ensure your wallet balance covers the withdrawal amount and fees. 8. Check Currency Conversion Rates: If your wallet balance is not in the local currency, transactions will be converted at the prevailing exchange rate. You can check the conversion rates in your iChange app. By following these steps, you can efficiently use your iChange wallet balance while traveling abroad, making your international transactions more convenient. Always monitor your spending and keep track of your wallet balance to avoid any unexpected issues.

Normally, refund delays can occur, especially in hotel bookings. We understand your concern. Rest assured; we are actively processing your refund. In most cases, refunds are processed within 14 calendar days,Some Transactions it will required more time 45-90 days as per Mastercard Standard reversal process *Terms and conditions apply. If you have any specific questions or concerns about your refund, please feel free to contact our customer support team, and they will be happy to assist you further. We appreciate your patience and understanding during this process.

The currency balance that will be deducted for spending depends on your digital wallet's setup. Here are some scenarios with examples: 1. If you have a balance in a Non-SGD (foreign) currency in your digital wallet, the equivalent amount will be automatically deducted from that currency. For example, if you have 100 USD in your digital wallet and make a 50 USD purchase, 50 USD will be deducted from your USD balance. 2. If you don't have a balance in a Non-SGD currency in your digital wallet, the transaction will be auto-debited from your base currency, which is SGD (Singapore Dollars) in this case. For instance, if you have 100 USD in your digital wallet but make a 150 USD purchase, the equivalent amount will be deducted from your SGD wallet. 3. If you don't have an SGD wallet and also don't have a balance in the specific currency needed for the transaction, the transaction will be declined. Please ensure that you have sufficient funds in the relevant currency to avoid transaction issues. If you have any further questions or concerns about currency deductions, please don't hesitate to contact our customer support for assistance.

Transaction reversals can occur for various reasons: 1. Insufficient Funds: If you initiated a transaction, but your account or wallet balance did not have enough funds to cover it, the transaction may be automatically reversed. 2. Payment Authorization Issues: Sometimes, the initial authorization for a payment doesn't go through successfully. This can happen if your payment method is declined or if there are issues with the authorization process. In such cases, the transaction may be reversed. 3. Merchant Discrepancies: Merchants may discover discrepancies with the transaction details, such as incorrect pricing, shipping issues, or product availability. To rectify these discrepancies, they may reverse the transaction. 4. Duplicate Transactions: If a payment is accidentally processed twice for the same purchase, one of the transactions may be reversed to avoid overcharging you. 5. Fraud Prevention: Payment processors and banks have fraud detection systems in place. If a transaction appears suspicious or matches the pattern of fraudulent activity, it may be reversed to protect your account and prevent fraud. 6. Technical Errors: Occasionally, technical errors on the part of the payment processor, merchant, or financial institution can lead to transaction reversals. 7. Authorization Holds: Some transactions, like hotel reservations or car rentals, involve authorization holds. After a period, these holds may be released or reversed, which can temporarily impact your available balance. What You Can Do: - Check Your Account: Review your account or wallet balance to ensure that you have enough funds for the intended transaction. - Contact the Merchant: If you believe the reversal was due to a merchant-related issue, get in touch with their customer support to understand the reason and resolve it. - Monitor for Fraud: If you suspect that the reversal was due to fraud, contact your bank, card issuer, or iChange customer support immediately to report the issue and secure your account. - Review Transaction Details: Double-check the transaction details, such as the recipient's information and payment method, to ensure accuracy before initiating a new transaction. - Patience: In some cases, especially with authorization holds, reversals are temporary, and the funds will be released back to your account after a certain period. If you're unsure why a specific transaction was reversed, reaching out to the merchant or iChange customer support for clarification is advisable. They can provide insights into the specific circumstances surrounding the reversal and guide you on any necessary steps to resolve the issue.

As our base currency is SGD, both the settlement debit and credit related to this transaction reversal were processed exclusively from your SGD wallet. This means that any adjustments made were reflected in Singapore Dollars (SGD).

There are several reasons why a transaction may appear as pending: 1. Processing Time: Some transactions, especially online or international ones, may take some time to process. The pending status typically indicates that the transaction is being reviewed or verified by the merchant or payment processor. 2. Insufficient Funds: If your account or wallet balance does not have sufficient funds to cover the transaction amount, the transaction may remain pending until you add enough funds to complete it. 3. Merchant Verification: Certain merchants require additional verification steps before they approve and complete a transaction. This may involve confirming your identity or the validity of your payment method. 4. Network Issues: Sometimes, network issues or technical problems with the payment processor can result in transactions remaining in a pending status. 5. Authorization Hold: In some cases, such as hotel bookings or car rentals, the merchant may place an authorization hold on your account to ensure you have enough funds to cover potential additional charges. This hold can temporarily make the transaction appear as pending until it is finalized. 6. Bank or Card Issuer Processing: If you're using a card linked to your iChange account, the bank or card issuer may have specific processing times for transactions. Delays on their end can lead to pending transactions. 7. Merchant's Discretion: The merchant may choose to hold the transaction for their own reasons, such as waiting for items to be in stock or for manual review. What You Can Do: - Wait Patiently: If the transaction is legitimate and you have sufficient funds, waiting for a reasonable amount of time is often the best course of action. - Check Your Balance: Ensure that your account or wallet has enough funds to cover the transaction. - Contact the Merchant: If you suspect an issue with the specific transaction or have questions about why it's pending, you can reach out to the merchant's customer support. - Review Your Card Statement: If you're using a linked card, check your card statement for any additional information or pending charges. - Contact iChange Support: If the issue persists or if you believe there's a problem with your iChange account, you can contact iChange customer support for assistance. Remember that pending transactions are usually temporary, and most of them will either be completed or cancelled within a reasonable timeframe. If a transaction remains pending for an unusually long period, it's advisable to follow up with the relevant parties for clarification.

Each customer can have a daily digital wallet holding limit of 20K SGD. This limit can be used for transactions, and if you partially use it and need to make more transactions on the same day, you can top up your balance to the desired amount. However, please note that the daily wallet holding limit for all cards associated with a customer's account, including both physical and virtual cards, cannot exceed SGD 20K in total. For example, if Customer A has 3 cards linked to their account, the combined daily limit for all these cards under Customer A is still SGD 20K.

Customers can spend up to SGD 100K cumulatively across all cards issued to the wallet annually. Monthly limit is 30K SGD. There is a regulatory annual limit of SGD 100,000 applied to SlideSG/iApps. Customers also have an annual count limit of 100,000 transactions. *Spending Limit per Transaction: Up to 5,000 SGD. For transactions exceeding this amount, you'll need to split the payment. For example, if your payment is 8,000 SGD, you can pay 5,000 SGD first, followed by the remaining 3,000 SGD. These limits are designed to ensure regulatory compliance and responsible usage of the iChange platform. Please keep these limits in mind when using your iChange cards for transactions throughout the year.

Yes, the per transaction limit in this setup is SGD 5,000. This means that each individual transaction, regardless of whether it's a purchase or withdrawal, cannot exceed Per Transaction SGD 5,000.

In the past few months, there were expenses related to public transport, hotel payments, and fuel stations that were temporarily held due to insufficient funds in your account at the time of the transactions. Our payment provider settled these debits at a later date when your account balance was insufficient.

Despite multiple attempts to debit your account, the transactions could not be processed due to insufficient funds. These outstanding amounts have now been processed, which may have resulted in a negative balance in your account.

To rectify the negative balance, we kindly request that you top up your wallet at your earliest convenience. This will help ensure that your account remains in good standing.

Yes, the deducted amounts are legitimate transactions. They reflect your previous usage of MRT/BUS services.

A pre-authorization fee of $0.10 will be initiated after a payment is made using the card at the point of boarding. This fee is used to verify the validity of your card and will appear as an earmarked amount on your card.

Transit fares will accumulate on your debit card under the following conditions: For up to 5 days After every 21 transactions* After a total of S$15 is spent Whichever of these occurs earlier will trigger the deduction. *Note: Each time you tap in or out counts as one transaction. Therefore, a single trip (with 1 entry and 1 exit) is counted as two transactions.

You can send a maximum of MYR 10,000 to your TNG wallet, or up to the remaining limit of your TNG wallet, whichever is lower. For more detailed information, please check your TNG account.(*T & C apply)

To request a transfer of SGD funds from your iChange wallet to your bank account, you will need to complete the SGD Cash Request Form. This form will be provided by our support team upon request. Processing time: Typically, the transfer request takes 2 to 3 weeks to process. Fee: A fee of SGD 10 will be applied for each transfer, as imposed by our wallet provider, SlideSG Pte Ltd. If you have any further questions or need assistance, please contact our Helpdesk via WhatsApp or Hotline at +65 3129 2937.

Verified users can apply for a virtual or physical MasterCard card. The card may be used for both online and offline purchases.

If you don't see the answer to your query in our FAQs, you can either use our Contact Us form to get in touch with the Support team or click the WhatsApp link in the menu.

Yes, we’ve integrated billers to the iChange app.

You can use either your virtual OR physical card.

Mastercard does not impose a fee for bill payment, while your service provider may. Inquire about any fees or restrictions related to using your Mastercard to make a payment.

To make a payment electronically, contact us with your biller. They frequently accept payments through their website.

If your query is not answered here, please contact the Support Team that issued your card. On the back of the card, look for a customer support number. You may also send an email to helpSG@slide.club. WhatsApp/Hotline Support: +65 3129 2937 (Daily 7am – 10pm) WhatsApp/Hotline for Compliance: +65 9616 5788 or 9617 7488 (M-F 9am – 6pm).

Similar to a standard magnetic stripe card, a chip card features an inbuilt microchip that encrypts your information, making it very challenging to copy or counterfeit the card. To complete the transaction, you insert the chip end of your chip card into the terminal rather than swiping it. If offered the option, you can just touch your card at the checkout if it has contactless capability. You may use your chip card at any retailer, even if they haven't switched over to modern, chip-enabled terminals, because it also has a magnetic stripe on the back.

Strong security features and other functions that are not achievable with conventional magnetic stripe cards are provided by the embedded chip. It is nearly impossible to counterfeit a chip card.

You can use your chip card anywhere a magnetic stripe card is accepted. You can swipe it or insert it into terminals that support chip technology. Your chip card functions similar to a conventional magnetic stripe card in that you can use it at ATMs, over the phone, and online.

Cards with contactless capability will bear the word "contactless" and may also bear a contactless symbol. You can pay at merchants who display the following icon, )))) or have contactless payment on their terminal: On the terminal, there is a contactless symbol. If a merchant lacks this function, you must insert your chip card into the terminal.

Mastercard contactless is like always having exact change with you. To pay at the register, simply tap your card, key fob, or smartphone.

Contactless payments have numerous advantages: It's like always having exact change, so you don't have to worry about carrying cash or fishing for coins. Because your contactless-enabled card or smartphone never leaves your hand at checkout, you're in command. When you use a credit card, you can keep records of all your purchases better than when you use cash. It’s quick and suitable for situations where speed is critical, such as stadiums, fast food outlets, gas stations, and so on.

Our system recognizes merchants based on their MCC code (merchant category code). While iChange cards are accepted by the majority of merchants, there are instances where certain merchants have been categorized as "blocked" due to regulatory factors. This means that transactions at these specific merchants may not be processed using your iChange card. Blocked merchant list Please note that this decision is based on regulatory factors and is not a reflection of the quality or reputation of these merchants. We are continuously working to ensure the safety and compliance of our services, and this categorization is in line with these efforts. Here is a list of merchant categories that are blocked or not supported based on regulatory guidelines: 1. 7273 - Dating Services: Transactions with dating services are blocked as per MAS (Monetary Authority of Singapore) guidelines. 2. 7801 - Government-Licensed On-Line Casinos (On-Line Gambling): Transactions related to government-licensed online casinos or online gambling are blocked as per MAS guidelines. 3. 7802 - Government-Licensed Horse/Dog Racing: Transactions associated with government-licensed horse or dog racing are blocked as per MAS guidelines. 4. 7995 - Betting: Transactions related to betting are blocked as per MAS guidelines. 5. 9754 - Horse Racing, Dog Racing, and Non-Sport Internet Gaming: Transactions in these categories are blocked as per MAS guidelines. 6. 6211 - Investment Firms - Dealers, Brokers: Transactions with investment firms, dealers, and brokers are blocked. 7. 6532 - Payment Transaction—Customer Financial Institution (Mastercard Only): Transactions falling under this category are blocked for Mastercard transactions. 8. 6533 - Payment Transaction—Merchant (Mastercard Only): Transactions categorized as payment transactions for merchants are blocked for Mastercard transactions. 9. 6536 - MoneySend Intracountry (Mastercard Only): Intracountry money sending transactions are blocked for Mastercard transactions. 10. 6537 - MoneySend Funding (Mastercard Only): MoneySend funding transactions are blocked for Mastercard transactions. 11. 6538 - POI Funding Transactions (Excluding MoneySend) (Mastercard Only): POI (Point of Interaction) funding transactions, excluding MoneySend, are blocked for Mastercard transactions. 12. 6540 - POI Funding Transactions – Stored Value Card purchase / loads (excluding MoneySend) (Mastercard Only): POI funding transactions related to stored value card purchases and loads, excluding MoneySend, are blocked for Mastercard transactions. 13. 6010 - Manual Cash Disbursements: Manual cash disbursements are blocked. 14. 4829 - Money Transfer – Merchant: Transactions related to money transfers for merchants are blocked. 15. 6012 - Financial Institutions – Merchandise, Services, and Debt Repayments: Transactions involving financial institutions, merchandise, services, and debt repayments are blocked. 16. 6050 - Quasi Cash—Customer Financial Institution (Mastercard Only): Transactions categorized as quasi cash for customer financial institutions are blocked for Mastercard transactions. 17. 6051 - Quasi Cash / Non-Financial Institutions: Transactions in the category of quasi cash or involving non-financial institutions are blocked. Please note that these restrictions are in place to comply with regulatory guidelines and ensure the safety and compliance of iChange services. Transactions with merchants in these blocked categories may not be processed using your iChange card. Be aware of these restrictions when using your iChange card for payments or withdrawals.

Customers are allowed a daily count of 180 transactions per day.

Transaction reversals can occur for various reasons: 1. Insufficient Funds: If you initiated a transaction, but your account or wallet balance did not have enough funds to cover it, the transaction may be automatically reversed. 2. Payment Authorization Issues: Sometimes, the initial authorization for a payment doesn't go through successfully. This can happen if your payment method is declined or if there are issues with the authorization process. In such cases, the transaction may be reversed. 3. Merchant Discrepancies: Merchants may discover discrepancies with the transaction details, such as incorrect pricing, shipping issues, or product availability. To rectify these discrepancies, they may reverse the transaction. 4. Duplicate Transactions: If a payment is accidentally processed twice for the same purchase, one of the transactions may be reversed to avoid overcharging you. 5. Fraud Prevention: Payment processors and banks have fraud detection systems in place. If a transaction appears suspicious or matches the pattern of fraudulent activity, it may be reversed to protect your account and prevent fraud. 6. Technical Errors: Occasionally, technical errors on the part of the payment processor, merchant, or financial institution can lead to transaction reversals. 7. Authorization Holds: Some transactions, like hotel reservations or car rentals, involve authorization holds. After a period, these holds may be released or reversed, which can temporarily impact your available balance. What You Can Do: - Check Your Account: Review your account or wallet balance to ensure that you have enough funds for the intended transaction. - Contact the Merchant: If you believe the reversal was due to a merchant-related issue, get in touch with their customer support to understand the reason and resolve it. - Monitor for Fraud: If you suspect that the reversal was due to fraud, contact your bank, card issuer, or iChange customer support immediately to report the issue and secure your account. - Review Transaction Details: Double-check the transaction details, such as the recipient's information and payment method, to ensure accuracy before initiating a new transaction. - Patience: In some cases, especially with authorization holds, reversals are temporary, and the funds will be released back to your account after a certain period. If you're unsure why a specific transaction was reversed, reaching out to the merchant or iChange customer support for clarification is advisable. They can provide insights into the specific circumstances surrounding the reversal and guide you on any necessary steps to resolve the issue.

Automated payment terminals at fuel stations, where you are required to pay at the pump before fueling, are currently blocked. This means you won’t be able to use your card directly at these machines. However, you can still make payments at the counter after a pump attendant has fueled your vehicle. Simply pay at the counter once fueling is complete.

We want to ensure you are fully informed before proceeding with the dispute process. Below is a step-by-step guide: 1. Dispute Filing: Once you confirm your decision to proceed, we will file the dispute on your behalf. Please submit all relevant details and supporting documents to help expedite the investigation. 2. Processing Fee: A fee of $50 will be charged to initiate the dispute process. This fee will be fully refunded if the investigation concludes that the issue was not caused by you. 3. Investigation: Our team will work with the merchant and other relevant parties to thoroughly investigate the transaction. You will be updated throughout the process. 4. Outcome & Refund: If the dispute is resolved in your favor, the charges will be reversed, and the $50 fee will be refunded to your account. Please confirm if you would like to proceed, and we will have our support team initiate the process promptly. We are here to assist and aim to resolve this matter efficiently and fairly.

Please check your SGD wallet balance. If your SGD wallet has a negative balance, transactions using other currency wallets (such as MYR, IDR, USD, THB, CNY, etc.) may not be processed. The negative balance may be due to past usage. To resolve this, please top up your SGD wallet to ensure your SGD balance is not negative. Once the balance is restored, your transactions should proceed smoothly. If you need further assistance, feel free to reach out to our support team.

PayNow is an electronic cash transfer service that allows you to send SGD monies to a payee instantaneously by utilizing the payee's selected cellphone number, NRIC/FIN or UEN number, or Virtual Payment Address (VPA) rather than his/her bank account number. A payee can receive funds using PayNow if he or she has a Singapore bank account with one of the PayNow participating banks or wallets and has registered his or her mobile number, UEN, NRIC/FIN, or VPA as a PayNow Proxy with the participating bank or wallet.

You can top up your iChange Wallet with PayNow and then utilize the money in any of the services offered by the app. In addition, you can pay for your remittance transactions immediately using it.

To top up your iChange Wallet with PayNow, follow these steps: Exit the app to launch your ibanking app that supports PayNow and upload the QR code You will then receive the amount credited to your iChange Wallet as well as an SMS/in-app notice verifying the top up

Pay your remittance transaction with PayNow by following these steps: Choose the payment mechanism 'PayNow' and 'iChange' to Confirm' on the remittance payment screen. Allow the app to be open while you open your iBanking app that supports PayNow and upload the QR code.

PayNow QR codes seen at the top up page on the (position; e.g top right) of the website do not expire, but remittance QR codes expire one day after they are generated.

Please keep in mind that the PayNow QR code created after submitting a remittance transaction expires after one day. The remittance transaction will also expire when the PayNow QR code expires. You must enter a fresh transaction on the app in order to send money in the future.

Please call our Helpdesk at 3129 2937 if you have any questions concerning PayNow top up. To assist in the inquiry and manually approve the top up, our Helpdesk may request the payment receipt as evidence of the top up.

You will get a refund into your ewallet if your transaction was unsuccessful in your iChange wallet. The money can be used to start a fresh transaction in the app.

Depending on the account you opened with us, your top-up limit may vary. You are able to top up your account with up to SGD $1,000 if you are an unverified user. The maximum top-up amount for verified users is SGD $5,000.

Following registration, you can see the exchange rates, add funds from a bank, PayNow, or 7-11 merchant, choose the recipient nation, and send it.

You can check your transfer by doing the following: For remittance: Overseas: Home page > ’Send money' > ’Send Overseas’ > ‘Status’ > View Receipt & Status For local: Home page > ‘Send money’ > ‘Send local’ > View Receipt & Status For exchange money: Digital currency: Home page > ‘Exchange' > ’Digital currency’ / 'cash currency'> ‘Status’ > View Receipt & Status

We have been provided the best deal in the present market.

Yes. You will check in at that time for a better deal.

Please contact the iChange support team to overcome the issue.

You can find a local iChange enabled store nearby by using the location. You can easily exchange money.

You can choose the top-down currency list on the iChange app. You get to pick the currency you want.

No. The recipient will need to create an iChange account to be able to collect the money transferred into the account.

Go to User app Select Send Overseas Go to recipient page Click on ‘Edit’ Tap the ‘X’ button on top of the recipient you want to delete Tap ‘Ok’ Recipient successfully deleted Recipients can only be added in groups of five at once. To add a new recipient, the customer must delete one of the five recipients already present.

Provide the recipient's nearest city or province instead.

Please contact our helpdesk hotline at 31292937 if you didn't receive your top-up in your iChange Wallet.

Yes, the 7-Eleven locations listed in the app now allow iChange Members to top up their iChange Wallets. Open the iChange app and select "top up" to get a list of all 7-Eleven locations where you can top up. Choose 7-Eleven. Choose "Find a 7-Eleven Shop" from the menu. Hit the search button.

You may top up at any of the 400 7-Eleven outlets located throughout the island.

Open the iChange app, select the top-up icon, then choose the "7-Eleven top up" option. A QR code will appear, which you should display to the appropriate staff.

You must be at least 18 years of age, a Singaporean, Permanent Resident, or Foreigner with a current work permit (Employment Pass/S Pass/Work Permit), as well as possess a Singapore mobile phone number. For identification purposes, Singaporeans and Permanent Residents use their NRIC number, whereas foreigners with work visas use their FIN number.

No, you may only use your FIN with your work permit, S Pass, or employment pass.

Once you press ‘send money’ > ‘send overseas’, you can see the list of supported countries.

Open the app > click send money > send overseas > choose country where you want to send > type the amount you want to send > choose collection mood and delivery time > choose to cash pick up or bank account > click you pay > choose recipient or tap "+" to add new recipient > slide to pay > type your password > type the OTP you will receive in SMS > Money will be transferred.

There are 2 areas where you may check the status of your remittance: Home page > ‘See All’ Home page > ‘Send Money’ > ‘Send Overseas’ > ’Status’ >View Receipt & Status

Yes, you will get an in-app notification about your successful remittance. At the Home page, tap ‘send money’ > ’send overseas’ > tap ‘status’ > tap ‘send’ to see all your remitted money transactions > tap any ‘processed’ transaction > at ‘receipt’ page, that transaction’s receipt will be shown in detail.

Per remittance transaction and country, you may transfer no more than your IBV limit. The upper limit for remittance transactions to Indonesia is S$2400.00 per transaction. The upper limit for remittances to the Philippines is S$1300.00 per transaction. There is a S$5,000.00 monthly cap on transfers to any nation.

You can get in touch with us through our support staff to talk about the paperwork we need when sending more than the iChange Wallet limit.

Depending on the collection points available in each sending nation, recipients may choose to pick up cash or make a bank deposit.

Once you have chosen a recipient for "Send overseas", you will be able to see our remittance fees.

All remittance transactions in iChange require an OTP, so you must update your mobile number in order to submit any remittance transactions. To update your mobile number, proceed to the Home page, tap ‘Profile’ > tap on the ‘pencil icon’ > Enter your password > tap ‘Mobile No.’ > Enter new mobile number > Tap ‘update’.

No. You must update your information, send a photo of your new work permit, and get in touch with any member of our Support team to get your account re-verified.

Yes, you can send money to a maximum of five different people.

You can, you will add another recipient; but before adding the new recipient, you need to delete a previous recipient.

When a friend pays you money via iChange, the funds are immediately deposited into your iChange Wallet and you are notified by chat or SMS.

By using PayNow, complete the following steps to complete your remittance transaction: Login in to the app Tap ‘Send Money’ Tap ‘Send Overseas’ Type in the amount you want to send and collection mode Choose your recipient In the remittance payment page, choose "Pay Now" as your payment mode and ‘Confirm’ Save the QR code in your phone’s photo gallery Leave the app to open your iBanking app that supports PayNow and upload the QR code Confirm the payment and tap ‘Submit’ You will receive an SMS/in-app notification of the successful payment and your transaction will be processed.

Pay your bills Locally and overseas, top up your mobiles, and purchase your food at a hawker centre using the scan and pay method (SGQR)

Go to the Home page > click ‘See All’ to view your transaction history.

Yes, tap the 'Bill payment' option in the iChange app > choose what country you want to pay bills > choose what type of service you want > choose the service provider in that country > choose your plan > proceed to top-up

Once you press ‘Bill payment’, you can see the list of supported countries and the list of services currently available in our app.

In this situation, first double-check that you made the transaction to the right mobile number or QR code. If you confirm it is correct, please contact our support team.

If that wrong number does not have our wallet, your money will be back in 24 hours. Otherwise, that money is immediately transmitted to the mobile phone number that you had given. Due to this, we repeatedly display the mobile number you are sending money to during the top-up process so that you can verify the mobile number. As a result, we will not repay the transaction in accordance with our policy.

Yes, you can pay various bills continuously. However, do check and confirm each transaction as any wrong transaction will not be refundable in accordance with our policy.

The chosen denomination amount and chosen country determines how much a top-up transaction will cost. The total cost of your order will be displayed upon checkout.

IBV uses the most equitable exchange rate available in accordance with global Foreign Currency rules and our partners' agreements. Daily fluctuations and changes in exchange rates are common.